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This week, I was struck by this question: Whose job is it to improve the customer experience?  The Chief Customer Officer, the Customer Experience expert that you want to hire, the operations team in the field, the technology team? How about the Chief Financial Officer, whose job it is to say no to what you want to experiment with, yet expects you to grow the business?
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Companies and Leaders, Doing Right By Their Customers and Employees

Each week at reachXOD, we highlight companies who are going above and beyond to connect to their employees and customers during a time of uncertainty. Connection has never been more important. 

We’re celebrating companies and leaders who are demonstrating sound decision making, creative thinking, empathy, human connection, and resiliency. Not only do they deserve recognition, but they also provide context to real life business strategies that you and your company can model. 

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Each week at reachXOD, we are highlighting and celebrating companies and leaders who are demonstrating sound decision making, creative thinking, empathy, human connection, and resiliency. Not only do they deserve recognition, but they also provide context to real life business strategies that you and your company can model. 
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5 Steps to Take Action Now Against Racism

“No one is born hating another person because of the color of his skin, or his background, or his religion. People must learn to hate, and if they can learn to hate, they can be taught to love, for love comes more naturally to the human heart than its opposite.” Nelson Mandela, Long Walk to Freedom

The hatred must stop. 

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